Privacy Policy
Last updated: June 2026
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Guy Rands Neuroaffirming Therapy ("I", "me", "my") is committed to protecting and respecting your privacy.
This Privacy Policy explains how I collect, use and protect your personal information when you visit this website or contact me regarding therapy, coaching, advocacy or related services.
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Contact Details
Guy Rands Neuroaffirming Therapy
61 Beech Road
Hartford
Northwich
CW8 4BD
Email: hello@guyrands.com
Telephone: 07946 412594
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Information I Collect
When you use this website or contact me, I may collect the following information:
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Your name
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Email address
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Telephone number (if provided)
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Information you choose to include within your enquiry
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Technical information about your visit to the website
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Sensitive Information
As a therapist, individuals contacting me may choose to share information relating to:
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Mental health
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Neurodivergence
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Disabilities
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Health conditions
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Personal circumstances
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This type of information is classified as "special category data" under UK data protection law.
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I only process such information where it is voluntarily provided by you and where it is necessary to respond to your enquiry or provide professional services.
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How Your Information Is Used
Your information may be used to:
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Respond to enquiries
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Arrange consultations or appointments
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Assess whether my services are suitable for your needs
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Communicate with you regarding services you have requested
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Maintain business records
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Comply with legal and professional obligations
I do not sell, rent or share your personal information for marketing purposes.
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Lawful Basis for Processing
Under UK GDPR, I rely on one or more of the following lawful bases:
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Consent
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Legitimate interests
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Performance of a contract
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Compliance with legal obligations
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Where special category information is provided, processing may additionally be carried out because:
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You have explicitly provided the information to me
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Processing is necessary for the provision of health-related support or services
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Processing is necessary to establish, exercise or defend legal claims where applicable
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Website Analytics and Technical Information
This website is hosted on Wix Studio.
When you visit the website, certain technical information may be collected automatically, including:
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IP address
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Browser type
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Device information
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Pages visited
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General website usage data
This information helps maintain website functionality and security and may be used to improve website performance.
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Cookies
This website uses cookies and similar technologies.
Some cookies are necessary for the website to function correctly, while others may be used to improve website performance and user experience.
You can manage your cookie preferences through the cookie banner displayed when visiting the website.
Further information can be found in the Cookie Policy.
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Third-Party Services
To operate the website, I may use third-party providers including:
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Wix Studio (website hosting and forms)
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Usercentrics (cookie consent management)
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Google Maps (location services)
These providers may process certain personal information on my behalf in accordance with their own privacy policies.
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How Long Information Is Kept
Enquiry information will only be retained for as long as necessary to respond to your enquiry and manage any ongoing professional relationship.
Information that is no longer required will be securely deleted or anonymised.
Where legal, regulatory or professional obligations apply, records may be retained for longer periods where necessary.
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Data Security
Reasonable technical and organisational measures are used to protect personal information from unauthorised access, loss, misuse or disclosure.
However, no internet-based system can be guaranteed to be completely secure.
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Your Rights
Under UK GDPR, you have the right to:
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Request access to your personal information
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Request correction of inaccurate information
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Request deletion of your information in certain circumstances
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Restrict or object to processing in certain circumstances
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Request transfer of your information where applicable
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Withdraw consent where consent is relied upon
To exercise any of these rights, please contact:
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Complaints
If you have concerns about how your personal information is handled, you are encouraged to contact me first so that I can attempt to resolve the issue.
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You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):
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Changes to This Policy
This Privacy Policy may be updated from time to time to reflect changes in legal requirements, professional obligations or website functionality.
The latest version will always be available on this website.
